Client Policies

New Guidelines & Safety Procedures:

We are so excited to welcome you back with open arms. We wanted to update you on all the changes we have made to make sure our salon is a safe haven where you can feel comfortable and relaxed. Before you come into the salon we are asking you to please:

  • Please, double check your appointment confirmation.  Stylist’s locations & schedules have changed.  Please take note of your appointment day, time and location.
  • Bring your mask – it must be worn at all times within the salon
  • Come to salon, and wait outside in the fresh air until we call you in.
  • In the meantime, sanitize your hands and complete a brief questionnaire
  • Practice social distancing around anyone else inside the salon
  • Please bring your bank card or contactless payment as it will be cashless payments only

We are also kindly asking customers to reschedule your appointment if:

  • You have experienced any cold or flu symptoms in the last 14 days
  • Have been in contact with anyone with cold or flu symptoms in the last 14 days

We are also taking many precautions to ensure the safety of you and our employees. These include:

  • Employees will not be permitted on the premises if they have symptoms and will receive temperature checks upon arrival
  • Guests will be served by appointment only
  • The number of people on premises will be limited to 50% of normal capacity
  • No waiting area
  • All Employees will wear protective facemasks
  • All equipment used by a stylist will be sanitized between guests
  • Clean/Sanitized capes and smocks for each guest
  • Door knobs, credit card machines, handles etc will be sanitized

 

Reschedules & Cancellations:
We understand that life happens and that you may not be able to keep your appointment.  We ask that you give us a minimum of 24 hours of notice, in these circumstances.  Last minute cancellations and ‘no shows’ leave gaps in our stylist’s schedule that we are unable to fill in without sufficient notice.  Thank you for considering your stylist’s time, as well as helping us better serve you and your fellow clients.

Cancelling or Rescheduling within 24 hours of the scheduled appointment may result in a 50% charge of your scheduled services.  ‘No shows’ will result in limited scheduling abilities for future bookings, as well as a 100% service charge for the missed appointment.

Scheduling services totaling $300+ or reserving 3+ hours requires a $50 deposit. The deposit will be used toward your services the day of your appointment.  Cancellations within 24 hours or no shows will result in the loss of the deposit.  Deposits are non refundable.

Levels & Pricing:
H&F Stylists range in levels from Associate to Senior, not including our Owners.  Our pricing varies by each level according to the stylist’s professional achievement & the demand of their time.  Every stylist is constantly improving through continued education.  Whichever level you choose, you will enjoy superior service.

If you would like pricing for color services, please schedule a complimentary consultation with one of our stylists.  After assessing your hair and listening to your hair-goals, they will answer any questions you have and provide you with a price estimate of services.

Home Care Returns & Exchanges:
We want you to be happy with the Home Care you purchase from us.  If you would like to try another product, your purchase can be exchanged for another, at any time.  For a refund, the product must be returned within 30 days of purchase.  The refund will match the original purchase price.

Rewards Program:
Yay for points! Points are accrued by Referring your Friends & Family to us and purchasing services & Home Care, each time you visit.  Points can be redeemed for specific products and in-salon treatments! Points are non-transferable. Also, all points expire at end of each year.

Blow Dries:
Color services include a blowdry with an H&F Apprentice or Associate level stylist, subject to availability.  If you prefer to see your colorist or a specific stylist for a Blowdry & Style, please let our Guest Services team know to ensure you are scheduled appropriately.  Blowdry & Styles are subject to a service charge.

Guarantee:
Our goal is to provide you with beautiful hair that makes you happy.  If you are unsatisfied with any result, please notify us within 5 days of your initial appointment.  We are happy to make complimentary adjustments within 2 weeks of the original service date.  Due to the nature of our industry, and that all services require our stylist’s time, we do not offer refunds for our services.

Gift Cards:
Gift cards may be purchased multiple ways; in salon, online through our website, or by phone.  Gift cards may be redeemed for services and Home Care.  Gift cards may not be redeemed for cash and are non refundable.