Client Policies

Reschedules & Cancellations:
We understand that life happens and that you may not be able to keep your appointment.  We ask that you give us a minimum of 24 hours of notice, in these circumstances.  Last minute cancellations and ‘no shows’ leave gaps in our stylist’s schedule that we are unable to fill in without sufficient notice.  Thank you for considering your stylist’s time, as well as helping us better serve you and your fellow clients.

Cancellations within 24 hours of the scheduled appointment may result in a 50% charge of your scheduled services.  ‘No shows’ will result in limited scheduling abilities for future bookings, as well as a 100% service charge for the missed appointment.

Levels & Pricing:
H&F Stylists range in levels from Associate to Senior, not including our Owners.  Our pricing varies by each level according to the stylist’s professional achievement & the demand of their time.  Every stylist is constantly improving through continued education.  Whichever level you choose, you will enjoy superior service.

If you would like pricing for color services, please schedule a complimentary consultation with one of our stylists.  After assessing your hair and listening to your hair-goals, they will answer any questions you have and provide you with a price estimate of services.

Home Care Returns & Exchanges:
We want you to be happy with the Home Care you purchase from us.  If you would like to try another product, your purchase can be exchanged for another, at any time.  For a refund, the product must be returned within 30 days of purchase.  The refund will match the original purchase price.

Rewards Program:
Yay for points! Points are accured multiple ways; Referring your Friends & Family to us, purchasing services & Home Care, scheduling your appointments online, and playing games through our App.  Points can be redeemed for any Home Care purchase (excluding tax.)  Points are non-transferable. Also, all points expire at end of each year.

Blow Dries:
Color services include a blowdry with an H&F Apprentice or Associate level stylist, subject to availability.  If you prefer to see your colorist or a specific stylist for a Blowdry & Style, please let our Guest Services team know to ensure you are scheduled appropriately.  Blowdry & Styles are subject to a service charge.

Guarantee:
Our goal is to provide you with beautiful hair that makes you happy.  If you are unsatisfied with any result, please notify us within 5 days of your initial appointment.  We are happy to make complimentary adjustments within 2 weeks of the original service date.  Due to the nature of our industry, and that all services require our stylist’s time, we do not offer refunds for our services.

Gift Cards:
Gift cards may be purchased multiple ways; in salon, online through our website, or by phone.  Gift cards may be redeemed for services and Home Care.  Gift cards may not be redeemed for cash and are non refundable.